About Course

About the Program

Banking Operations and Financial Intermediaries training equips participants with a clear view of how financial institutions support economic development by connecting savers and borrowers. The course explores essential banking processes, intermediary roles, regulatory requirements, and strategies to manage risk in a competitive market. Available in classroom, virtual, and blended formats, it blends theory with practical exercises to ensure immediate workplace impact. Those who complete the program receive a recognized certification highlighting their expertise in modern banking operations.

Course Objectives

By the end of this Banking Operations and Financial Intermediaries Training Course, participants will be able to:

• Understand the structure and functioning of modern banking operations
• Describe the core functions of financial intermediaries
• Analyze the regulatory and compliance frameworks governing banking
• Apply risk mitigation techniques in banking operations
• Appreciate the impact of digital transformation in the financial sector

Target Audience

• Bank officers and operations staff
• Financial institution managers and team leaders
• Compliance and risk management officers
• Professionals in microfinance, SACCOs, and investment firms
• Finance students and graduates pursuing careers in banking and finance

Training Duration

Classroom: 5 Days

Online: 7 Days

Course Modules

Module 1: Introduction to Banking and Financial Intermediation

• Overview of the financial system and its key players
• Types of financial intermediaries: banks, insurance firms, MFIs, SACCOs, etc.
• Functions of financial intermediaries in economic development
• Central banking and its role in financial stability

Module 2: Core Banking Operations

• Retail banking vs. corporate banking
• Account opening, customer onboarding, and KYC compliance
• Deposit mobilization and loan processing
• Fund transfer systems and clearing mechanisms
• Customer service in banking operations

Module 3: Credit and Lending Operations

• Credit appraisal and risk assessment
• Types of loans and credit products
• Loan documentation and disbursement procedures
• Loan recovery and non-performing asset (NPA) management

Module 4: Risk Management in Banking

• Operational, credit, market, and liquidity risk
• Internal controls and risk mitigation strategies
• Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• Fraud detection and prevention in banking

Module 5: Regulatory Framework and Compliance

• Role of regulatory bodies (e.g., Central Bank, Capital Markets Authority)
• Banking Acts and prudential guidelines
• Basel Accords and capital adequacy requirements
• Ethics and compliance culture in financial institutions

Module 6: Technology and Digital Banking

• Evolution of digital banking services
• Mobile and internet banking platforms
• Core banking systems and process automation
• Cybersecurity in banking

Module 7: Financial Products and Services

• Overview of savings, investment, and insurance products
• Treasury operations and foreign exchange services
• Trade finance instruments and services
• Financial advisory and wealth management services

Module 8: Role of Financial Intermediaries in Inclusive Finance

• Access to finance for SMEs and rural communities
• Role of microfinance institutions and SACCOs
• Agent banking and financial literacy
• Impact of financial intermediaries on economic empowerment

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the Banking Operations and Financial Intermediaries training, participants will be awarded a certificate of course completion

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