About Course

Business Etiquette and Office Protocols Training

About the Program

In today’s work environs, its virtuous and prudent for an individual to be aware of protocol, goo work etiquette, corporate courtesy, and customer care. Lack of this vital and essential knowledge, one may be construed as being rude, intolerant, and disrespectful to people of different positions, cultures, and persuasions.

Program Objectives

At the end of the course, participants will be able to:

• Enhance their professionalism and effectiveness in discharging their duties.
• Explain how to behave correctly in both business and social situations.
• Interact and communicate effectively with different types of people.
• Break down how to employ appropriate email, phone and voicemail etiquette.
• Apply proper protocol and etiquette in their day-to-day work places.
• Relate well with superiors and peers in their organizations.
• Portray a positive professional image.
• Handle customers with care as well as managing complaints and difficult customers.

Target Audience

This program sources for frontline and other staff whose work involve dealing with customer on regular basis. These include secretaries, office administrators, receptionists, staff involved in protocol and handling VIPs.

Training Period

• Classroom: 5 Days
• Online: 7 Days

Modules

Module 1: Microsoft 365 Productivity and Teamwork Capabilities.

• Microsoft 365 productivity and teamwork solutions.
• Engage employees with Microsoft Teams, Viva, and Yammer.
• Get more done with Office across all devices.
• File storage and sharing with OneDrive and SharePoint.

Module 2: Microsoft 365 Business Management Capabilities.

• Manage your business with Microsoft 365.
• Simplify device management with Microsoft Endpoint Manager.
• Get more done and stay secure with Windows 10.
• Harness business intelligence with Microsoft 365 analytics and reporting.

Module 3: Microsoft 365 Licensing and Support.

• Identify licensing options available in Microsoft 365.
• Narrate support offerings in Microsoft 365 services.
• Describe the service life cycle in Microsoft 365.
• Select a cloud deployment.

Module 4: Microsoft 365 Security and Compliance.

• Describe Microsoft security and compliance principles.
• Detail identity and access management capabilities of Microsoft 365.
• Report threat protection.
• Recount cloud security.
• Describe information protection and governance.
• Express compliance management.
• Manage risk, discovery, and audit.

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the training, participants will be awarded a certificate of course completion