This Front Office and Telephone Handling Skills and Etiquette training program is designed to equip professionals who engage directly with customers with the practical skills needed to manage front office duties and handle telephone communications effectively. The course covers essential topics such as front office management, telephone etiquette, and customer service professionalism. Participants will learn how to communicate courteously, manage calls efficiently, and handle challenging situations with confidence. Stress management and confidentiality during phone interactions are emphasized to ensure a positive and secure customer experience.
The training is offered both in-person and online to accommodate different learning preferences. Upon successful completion, participants will receive a certification that recognizes their competence in front office and telephone handling skills.
This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.
Upon successful completion of the training, participants will be awarded a certificate of course completion
Customer Profiling Techniques Training
Training on Customer Handling and Complaints Techniques
Beyond Customer Service Training
Date
Venue
Kenyan Price
Non Kenyan
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Cynet East Africa Consultancy specializes in innovative training programs designed to adapt to evolving trends. We excel in crafting Training, Learning and Development strategies that embrace Clients’ Objectives delivering impactful results.
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+254 (0) 792972525
info@cyneteastafrica.com
training@cyneteastafrica.com
18630, 00100, View Park Towers Nairobi, Kenya
+256779160167
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info@cyneteastafrica.com
Kampala, Uganda
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