About Course

Supervisory Skills Training Program

Overview

The Expedition

About the Program

This Supervisory Skills Training Program is designed to equip both new and existing supervisors with the practical tools, knowledge, and leadership behaviors needed to succeed in dynamic work environments. This program focuses on enhancing supervisory effectiveness through strategic communication, emotional intelligence, and adaptive management.

Participants will strengthen their ability to lead diverse teams, foster inclusive workplaces, and make informed decisions that align with organizational goals. The training also supports long-term leadership development and succession planning by unlocking individual potential and preparing supervisors for future leadership roles.

Available both in person and virtually, this program includes a certificate upon successful completion.

Objectives

To train the new Supervisor or Manager to be effective in their new position
To improve the performance of current supervisors and managers
To provide supervisors with the necessary knowledge, skills and behaviors to increase their effectiveness in their current roles
To equip supervisors with the managerial skills necessary for them to adapt to changing demands
To improve succession planning by providing a structured development program that will tap the full potential of supervisors and build other leaders within the company.

Target Audience

This training is excellent for the new Supervisors or Managers and also those who need to have a refresher program on their supervisory skills.

Training Period

Classroom: 5 Days
Online: 7 Days

Supervisory Skills Training Program Modules

Module 1.Roles and Responsibility.

Roles and Responsibilities of the Supervisors.
Types of Management Skills.
Supervisors’ Balancing Act.
Supervisors’ responsibilities to Employees, Peers and Superiors.
Time Resource Management.
Time as a resource.
Symptoms of poor Time Management.
Common Time Wasters.
Techniques of Time Management.
Performance Management.
Performance Planning.
Monitoring/ Appraisal.
Review & Evaluation.
Motivation & Delegation.
Principles of Delegation.
Challenges of delegation.

Module 2: Leadership and Management.

Leadership & Management.
Definition of Leadership.
Models/Theories of Leadership.
Characteristics of Leaders – the changing paradigm.
Leadership & Management Styles.
Communication in Leadership.
The 7 Habits of Highly Effective Leaders.
Building & Leading High Performing Teams.
Team Developmental Sequence.
Characteristics of a Strong Team Leader.
Characteristics of Effective Teams.
Building Relationships & Managing Conflicts.
Effective Employees Relationship Management.
Relationship with Peers.
How to Manage Your Boss.
Conflict Management; Sources of Conflicts.
Handling Conflicts; Skills in Resolving Conflicts.

Module:3 Quality Management

Concepts of Quality & Productivity Improvement.
What is Quality.
What is Productivity in Service Delivery.
Operational Efficiency in Service delivery.
KAIZEN in Quality & Productivity.
Concepts of KAIZEN.
Structure of Promoting KAIZEN.
Comparison of KAIZEN and Innovation.
KAIZEN Steps & Tools.

Module 4: Introduction to Lean Manufacturing

What is Lean.
The 8 Wastes of Lean, TIMWOODS: (Brainstorm on the 8 wastes of Lean in your Organization).
The 5 Lean Principles.
Factors Determining Lean Culture.

Module 5: 5S as a Foundation to Sustain KAIZEN

Characteristics of 5S.
Benefits of 5S.
Involvement of Top Management.
Assignment: 5S Inspection (After taking them through 5S they will be required to go score the status of 5S in their respective departments).

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.