Executive Assistant and Personal Assistant Training
About the Program
To effectively execute the strategies of the organization, any visionary leader seeks to have a highly functional team. This incorporates professionals with a concerted combination of management, technical, and interpersonal expertise that include a creative work attitude. Its then imperative for the participants to acquaint themselves with these skills to have a deep understanding of their roles and responsibilities.
Objectives of the Program
- Discuss various administrative ‘soft’ skills.
- Describe how to manage time in the workplace effectively.
- Adopt various styles of management.
- Outline the importance of organizational skills.
- Churn Prevention and Recovery.
- Feedback Utilization.
- Cultivate a Customer-Centric Culture.
Target Audience
Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries, Personal Coordinators, Executive Support Officers, Office Managers/Administrators in both the public and private sectors.
Training Period
- Classroom: 5 Days
- Online: 7 Days
Modules
Module 1: Getting Started.
- Overview to an effective skill set required.
- How to become a successful EAs and PAs.
- Adoption of various styles of management.
Module 2: Soft Administrative Soft Skills.
- Identification of interpersonal techniques.
- Attention to social intelligence.
- Active listening: Paying attention to social cues.
Module 3: Effective Time Management.
- Gain control of your time.
- Calendar management.
- Prepare for changes and surprises.
- Differentiate between what is urgent and important.
Module 4: Strong Organizational Skills.
- Understand key organizational skills.
- Learn to prioritize, plan, and work towards achieving goals.
- Stay organized
- Strive to improve on efficiency.
Delivery Method
This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.
CERTIFICATION
Upon successful completion of the training, participants will be awarded a certificate of course completion
Related Services
Business Operation StrategyStrategic Plan Development
Balance score-card Development
Customer Experience(CX)
Human Resource Development & Development
Market Surveys & Mapping
Baseline Surveys
End-line Surveys
Impact Evaluation
Risk Management
Internal Control Services
Performance Management & Operational Excellencey
