Customer Service Training: Kenya Cultural Center (KCC Incorporating the Kenya National Theater)

Course Description: Customer service is at the heart of every successful business. This comprehensive Customer Service Training course equips individuals and organizations with the skills and knowledge necessary to deliver exceptional customer experiences. Participants will explore key customer service concepts and practical techniques to create positive interactions and build lasting customer relationships. Topics covered include:

  1. Understanding Customer Service: An overview of the importance of customer service in business success and its impact on brand reputation.
  2. Customer Service Skills: Developing essential customer service skills such as active listening, empathy, effective communication, and problem-solving.
  3. Customer Service Excellence: Exploring strategies to exceed customer expectations and deliver outstanding service.
  4. Customer Needs and Expectations: Understanding customer needs, expectations, and how to tailor service to meet individual requirements.
  5. Handling Difficult Customers: Techniques for de-escalating challenging situations, managing complaints, and turning negative experiences into positive ones……
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