About Course

Training for Office Managers

Category: Management and Administration Training

Overview

The Expedition

About the Program

This Training for Office Managers program is designed to equip participants with the knowledge, skills, and tools required to manage modern office environments effectively. Office managers act as the central link in ensuring smooth operations, supervising administrative staff, coordinating resources, and maintaining organizational efficiency. This course blends practical and strategic elements of office management to help participants enhance productivity, communication, and leadership in their roles.

Objectives

By the end of this Training for Office Managers, participants will be able to:

Understand the key roles and responsibilities of office managers.
Apply best practices in organizing office operations and resources.
Supervise and develop administrative teams effectively.
Demonstrate strong communication, interpersonal, and customer service skills.
Utilize digital tools and technologies to streamline office functions.
Maintain professionalism, ethics, and compliance in office management.

Target Audience

This course is suitable for:

Current office managers.
Administrative professionals aspiring to managerial roles.
Senior secretaries and executive assistants.
Team leaders and supervisors overseeing office functions.
Professionals seeking to build a career in office management.

Training Duration

Classroom: 5 Days

Online: 7 Days

MODULES

Module 1: Foundations of Office Management

Scope and functions of office management
Roles and responsibilities of office managers
Aligning office operations with organizational goals
Trends and challenges in modern office environments
Case examples of effective office management

Module 2: Organizing and Managing Office Operations

Office layout, space, and workflow organization
Resource and supplies management
Policies and procedures for efficiency
Facility and asset management basics
Cost control in office operations

Module 3: People and Team Management

Supervisory and leadership skills for office managers
Staff recruitment, induction, and development
Delegation and performance monitoring
Motivating and managing diverse teams
Conflict resolution and team collaboration

Module 4: Communication and Customer Service Excellence

Professional communication (oral and written)
Handling correspondence and official documents
Building relationships with internal and external stakeholders
Managing difficult clients and workplace issues
Customer service standards and best practices

Module 5: Records and Information Management

Filing systems: manual and digital
Information storage, retrieval, and protection
Confidentiality and data security in office management
Records retention policies and compliance
Introduction to records management systems

Module 6: Technology and Digital Tools for Office Managers

Office productivity tools (MS Office, Google Workspace, etc.)
Online scheduling and project management tools
Virtual collaboration platforms (Zoom, Teams, Slack)
Data management and reporting skills
Cybersecurity awareness for office managers

Module 7: Professionalism, Ethics, and Career Development

Workplace etiquette and professional presence
Ethical leadership and integrity in office management
Managing stress and building resilience
Continuous professional development and lifelong learning
Career growth opportunities for office managers

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.