About Course

Training on Mastering People Management

About the Program

Its appealing when professionals offer increased self-awareness, flexibility, and confidence by sharing and practicing different ways of performing key management and leadership functions. This aids in mastering different skills of understanding when to stand back from operational pressures while focusing on the bigger picture.

Program Objectives

We look forward for the participants to:

• Understand their own roles and responsibilities
• Establish clear objectives and standards of performance for your team
• Manage workload using effective prioritization and delegation techniques
• Maximize influencing skills
• Build an effective and motivated team
• Develop and leverage the capabilities of team members

Program Objectives

• We look forward for the participants to:
• Understand their own roles and responsibilities.
• Establish clear objectives and standards of  performance for your team.
• Manage workload using effective prioritization and  delegation techniques.
• Maximize influencing skills.
• Build an effective and motivated team.
• Develop and leverage the capabilities of team  members.

Target Audience

This program is handy to:

• Mid-level managers,
• Supervisors,
• Team leaders, and
• Potential employees who can be promoted to a  managerial or supervisory roles.

Training Period

• Classroom: 5 Days
• Online: 7 Days

Module 1: Understanding Your Role

• Leader or manager?
• Self-perception.
• Beyond the job description: finding out what your  organization requires of you.
• Balancing conflicting stakeholder demands.
• Understanding the nature of change.
• A model for implementing change.

Module 2: Personal Effectiveness, Time Management, and  Delegation

• Understanding yourself and your organizational environment.
• Result orientation
• Setting personal and team objectives
• Finding and using time effectively
• A model for effective delegation

Module 3: Communication, Influence & Conflict  Management.

• Channels of communication.
• Effective listening skills.
• Emotions and rapport.
• Understand the keys to personal influence: Persuasion and  negotiation.
• Managing conflict assertively.

Module 4: Enhancing Team Performance through  Coaching & Development.

• Coaching for personal and team growth.
• Feedback skills.
• Linking delegation and development.
• Development planning.

Module 5: Team Building, People Management,  and Motivation.

• How high-performing teams work?
• Identifying team roles.
• Teams in practice: teambuilding exercise.
• Motivation and reward.
• Building and sharing a vision.
• Different approaches to leadership.

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the training, participants will be awarded a certificate of course completion