About Course

About the Program

Business Etiquette and Office Protocols Training equips professionals with the essential skills to navigate workplace interactions respectfully and confidently. In today’s diverse business environment, proper etiquette, protocol awareness, and customer care are critical for maintaining professionalism and building positive relationships. This program is delivered in virtual, in-person, or blended formats to suit different learning needs. Participants who complete the training will earn a Certificate in Business Etiquette and Office Protocols Training, validating their ability to uphold high standards of corporate courtesy and effective communication.

Program Objectives

• Strengthen professionalism and workplace effectiveness
• Demonstrate correct behavior in business and social settings
• Communicate and collaborate effectively across diverse cultures and positions
• Apply proper email, phone, and voicemail etiquette
• Practice appropriate protocol in daily operations
• Build positive relationships with peers and superiors
• Present a polished and professional image
• Deliver exceptional customer service and handle complaints tactfully

Training Modules

Module 1: Foundations of Business Etiquette

• Understanding workplace courtesy and professional conduct
• Cultural sensitivity and inclusivity in the workplace

Module 2: Professional Communication Protocols

• Effective verbal and non-verbal communication
• Proper use of email, phone, and voicemail etiquette

Module 3: Office Protocols and Corporate Courtesy

• Meeting etiquette and workplace interactions
• Building strong relationships with colleagues and leaders

Module 4: Customer Care and Complaint Management

• Delivering excellent customer service
• Handling difficult situations with diplomacy and respect

Module 5: Personal Branding and Professional Image

• Projecting confidence and credibility
• Maintaining a positive reputation in professional settings

Delivery Method

The program integrates interactive workshops, role-playing exercises, case studies, and practical simulations to enhance real-world application. Both digital resources and hands-on practice ensure participants leave with actionable skills.

Certification

A Certificate in Business Etiquette and Office Protocols Training is awarded upon successful completion.

Related Courses

Effective Meeting Management Training

Document Control and File Management Training

Training on Business Writing Skills

Management Skills Development Training

Training for Office Managers