Features
- Blended Learning.
- Coaching and Mentoring.
- Case Studies and Simulations.
- Gamification.
- Peer Learning and Communities of Practice.
Target audiences
- Process Owners.
- Managers and Supervisors.
- IT Professionals.
- Operations and Production Teams.
- Quality Assurance and Compliance Teams.
- Project Managers.
- Business Analysts.
- Leadership and Executives
- Human Resources.
Training on Business Process Management
About the Program
Business Process Management (BPM) is a systematic approach to improving an organization’s processes and workflows to achieve greater efficiency, effectiveness, and agility. The purpose of BPM technology is to drive continuous improvement, scalability, and operational efficiency by using a holistic model approach and analyzing, optimizing, and improving end-to-end business processes in an organization to help achieve strategic business goals, such as the improvement of your customer experience framework.
Business process management helps organizations improve efficiency, productivity, and agility. It involves defining, designing, executing, and continuously improving organizations’ processes to produce goods and services. By streamlining processes and eliminating bottlenecks, organizations can reduce costs and improve the quality of their products and services.
Program Objectives
- Improve the efficiency of organizational processes by identifying bottlenecks, redundancies, and inefficiencies and implementing streamlined workflows.
- Increase the effectiveness of processes by aligning them with organizational goals, customer needs, and industry best practices.
- Cost Reduction: Identify cost-saving opportunities within processes and achieve cost reduction through process optimization and automation where applicable.
- Enhance the quality and consistency of products and services by standardizing and monitoring processes to minimize errors and defects.
- Increase overall productivity by automating routine and manual tasks, allowing employees to focus on more value-added activities.
- Align processes to meet customer expectations, resulting in improved customer experiences and higher satisfaction levels.
Target Audience
- Process Owners.
- Managers and Supervisors.
- IT Professionals.
- Operations and Production Teams.
- Quality Assurance and Compliance Teams.
- Project Managers.
- Business Analysts.
- Leadership and Executives.
- Human Resources
Training Period
- Classroom: 5Days
- Online: 7 Days
Module 1: Introduction to BPM.
- Understanding BPM concepts and terminology.
- The role of BPM in organizational success.
- Historical perspective and evolution of BPM.
Module 2: BPM Frameworks and Methodologies.
- Overview of BPM frameworks (e.g., BPMN, Six Sigma,
- Lean).
- Selecting the right BPM methodology for different contexts.
- Practical applications of BPM methodologies.
Module 3: BM Process Analysis and Measurement.
- Analysing existing processes for inefficiencies and bottlenecks.
- Key performance indicators (KPIs) and process metrics.
- Identifying opportunities for.
Module 4: Process Automation and Technology.
- Introduction to Business Process Automation (BPA).
- Implementing automation tools and software.
- Case studies on successful process automation.
Module 5: BPM Software and Tools.
- Exploring BPM software solutions.
- Evaluating and selecting the right BPM tools.
- Hands-on experience with BPM software.
Delivery Method
This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.
CERTIFICATION
Upon successful completion of the training, participants will be awarded a certificate of course completion
Related Services
Business Operation StrategyStrategic Plan Development
Balance score-card Development
Customer Experience(CX)
Human Resource Development & Development
Market Surveys & Mapping
Baseline Surveys
End-line Surveys
Impact Evaluation
Risk Management
Internal Control Services
Performance Management & Operational Excellencey